Redcast Heritage Co.

Redcast Heritage Co. is a multi-brand menswear online store offering a carefully selected range of products of the best possible quality, strongly influenced by denim craftsmanship and vintage workwear. If you wish to learn more about our history, please click here.

All our brands have a common denominator when it comes to manufacturing their products: making garments using the best materials and artisan techniques available today. To do this, they use vintage looms and machinery as well as highly qualified craftsmen. All the garments and accessories we offer are taken to an extreme of quality and attention to detail that is difficult to encounter nowadays. You can learn about the history of each one of our brands by clicking on the brands menu in the top part of our website. In addition, in our Blog we often provide further information on our brands and their production processes.

We don't. If you live in Madrid or you are on a trip to the city and would like to try a garment, we will be delighted to welcome you in our showroom with prior appointment. In our showroom you can try on and purchase right on site any of the products featured on our website. We are located on the very heart of Madrid.

We will provided you with our fully personalized service, so that we can devote to you all the time you need and answer your queries in the best way possible. We will also be delighted to share a coffee or a beer with you and talk about denim, workwear or any other topic.

You can make an appointment here.

To stay abreast of our occasional discounts and sales, you can sign up to our newsletter. You can also follow us on social media, where we sporadically hold draws and feature special promotions. You can also visit our SALE selection.

If you need more info about a product, help in choosing the right size, or need contact us regarding an order, returns, exchanges, or any other question, please email us at support@redcastheritage.com.

We will get back to you very soon. We currently offer support in the following languages: English and Spanish.

For Sales/Press related questions we kindly ask you to send us an email to info@redcastheritage.com with your inquiry.

Unfortunately, we do not accept telephone orders. All orders have to be placed online or in person in our Madrid showroom.

No. The only official Redcast Heritage website is www.redcastheritage.com. Any others are not affiliated with us. Please, do not trust any website that has our appearance but with a URL other than our own. We accept no responsibility for any damage associated with any products you purchase on third-party websites.

All our denim is raw if by raw we understand that it has not been purposely worn in during manufacture. This means that it will wear down little by little as it is used. In our store, most of the denim we offer is unsanforized (namely, not pre-shrunk), some with a non-wash finish and others with a one-wash finish. We also have some sanforized denim garments (namely, pre-shrunk). To learn more about the types of denim, click here.

If you want to know more about how to wash denim, you can click here.

Of course you can. On our website you can make searches for jeans by type of fit, weight or rise. These filters are available when accessing the JEANS collection. This means that, for example, if you access the collection of a brand such as ONI, you will be able to filter by product category, but if you select the “jeans” category it is important to keep in mind that these specific filter options will not appear. They will only be available when accessing the JEANS collection directly.

Yes, it is not possible. Click here and choose one of our gift cards. The recipient will receive your gift via email.

Gift Card credit never expires.

Of course, they are supplied to us directly by each brand. To ensure that a shop is an authorised stockist, it is always good practice to look at the stockists page on the brand’s official website.

Any obvious defects should be reported in writing within 7 calendar days of receiving the order. We will be delighted to replace any item that is faulty upon reception, provided it is in stock. If it is not, we will refund you.

No warranty is offered when the damage or flaws are caused by inappropriate use or treatment of the item. This also applies to damage or flaws caused by wear and tear.

On every product page you can click ”Size chart” to read about the sizing and view our detailed measurement charts.

To choose the right size for you, we recommend that you look at the sizing chart for the product that interests you and compare the measurements with one of the garments in your wardrobe. To know how we measure our garments, click here. We carefully measure each garment, so our size charts are very precise. However, you should keep in mind that due to the artisan cutting and making of the products we sell, there may be small differences between units of the same product and size.

Still not sure? Send us an email to support@redcastheritage.com to get personal sizing advice.

In each item’s size chart you can find all kinds of useful information to help you choose the right size.

First you will find the item’s sizing in both centimetres and inches, allowing you to compare them with your own measurements and find the size that best fits you. What’s more, we also provide the height, weight and size of the model shown in the photo, together with the size he usually wears from other brands. This information gives you a more precise reference when it comes to choosing your size.

As well as the item’s sizing and the information on the model, in some cases we also include specifications for the fabric in question. For example, you can find details on whether the fabric is stretchy, whether it expands with wear or whether the material can shrink when washed. All this information will help you make an informed and sound decision when choosing your size.

Yes, we do! Get your jeans or pants hemmed with our vintage Chainstitching Machine.

The cost for this service is 10€ and will be added to your cart upon selecting 'CHAINSTITCHING HEMMING' on the product page.

Please remember that hemmed jeans or pants are non-returnable, so make sure to carefully check the size chart. Follow our measuring guide to check your inseam.

Also, please be aware that the shipping period for products with hemming requests will be extended by 4-5 business days.

Note that this service is exclusively available for jeans or pants purchased from our store.

We would like to explain that we don’t offer this so that you are not guided only by size when making the selection. Instead we encourage you to always consult our size chart.

The garments we offer in our shop are handcrafted, which means that not only can there be size differences between brands but also between items of the same brand. We want to make that our customers find the perfect size for them by checking our size guide before making their purchase.

You have to take into account that because of the handcrafted cutting and making of the items we sell, there may be small differences between units of the same item and size. Additionally, another reason may be that the sizing system we use may be different from that of other shops. It’s important that you always take a look at the “How we measure” section to understand how we obtain each specific sizing.

Yes, we ship worldwide. All our orders are shipped from Madrid, Spain.

Yes. For purchases from 100 euros for orders placed in Spain, from 150 euros for countries within the European Union and from 250 euros for the rest of the world. Click here to learn more about our shipping methods.

Unfortunately we cannot offer lower shipping prices for small items. This is because carriers tend to charge by weight, and the minimum above which they charge is 0.5 kg, even if the package actually weighs less, as for example 100 grams. This shipping fee policy is set by the carriers and is beyond our control.

Please check your spam folder if you haven't received a confirmation email with an order number. Still no information? Send us an email to support@redcastheritage.com to confirm the status of the order.

You will receive an email with shipping confirmation of your order and another one with the tracking number.

Please note that during special promotion periods – such as Flash Sale or Black Friday – and Christmas, shipping times may be longer than usual.

Once you’ve completed your purchase, we’ll send you an email confirmation with the purchase information. You have 60 minutes after completing your order in which to cancel it by sending us an email at support@redcastheritage.com.

As we process orders immediately, you may not be able to cancel your order after the time limit indicated. Therefore, if you no longer want the product/s, please wait until you have received the order shipment and then follow our Return Instructions to return the product/s.

In the event that a shipping carrier loses your package, we will do our best to help each case.

If the final status of your tracking number is Undelivered and the shipping carrier is unable to locate your package after their investigation, we will replace the item if it is in stock. If it is out of stock, we will issue a refund back to the original form of payment.

However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. it gets stolen off your front porch), we are not liable and we will NOT replace or refund the item(s) under any circumstance. We are happy to require a Signature for your package at your request, please specify this in the Notes section at checkout to request one and we will email you a quote for this additional service.

We do everything possible to restock popular items; however, this always depends on each brand’s production capacity. In the case of limited editions, this is normally not possible.

Currently we have a “notify me” service available to inform you when an item is back in stock. Select your size on the product page and click the black button stating “NOTIFY ME”. You'll reach a popup window and there have the option to sign up with your email to be automatically notified once we’ve stocked up. If you prefer, drop us an email and we’ll tell you how likely and how quickly your size of the item you want will be restocked:  support@redcastheritage.com

As you know, we work with small brands, all of them of handcrafted production, with very limited resources and output. We would often love to bring more stock in, but unfortunately this is not possible due to the lack of availability of fabrics, materials and other resources needed to produce the items. This is why we often do not carry as many units as we would like and we quickly run out of stock in some items.

We are asked why we don’t offer the pre-order option in certain items or special editions. We would like to explain that we do not feel comfortable doing this for several reasons.

Firstly, often the production process suffers delays and the delivery times are extended beyond what we expected, so we cannot guarantee a precise delivery date. This could result in an unsatisfactory experience for the customers, who would be left out of pocket and would have to wait longer than anticipated to receive their order.

Besides, we like to provide quality photos that will allow customers to view each detail in the item, together with a precise size chart for each sizing. This would not be possible without having the item physically in our shop. For us it is indispensable that customers have all these details available so that they can make an informed choice before purchasing.

This is why we prefer to have the products in stock and ready for shipping before offering them to our customers. We can then ensure a satisfactory and transparent shopping experience.

All purchases outside the European Union are VAT exempted. Outside the EU, the prices are automatically shown without the 21% VAT and tax will not be added at checkout.

If the delivery address is in a country outside the European Union, you automatically become an importer. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the duty and tax payment. 

As a general rule, remember that:

• For EU shipments, no customs costs are due at delivery.
• For UK shipments, no customs costs are due unless the order is above £135.
• For USA shipments, no customs costs are due unless the order is above $800.

REDCAST HERITAGE will not be made responsible for the payment of these costs. Also note that transportation cost and custom clearance cost associated with a cancellation/refusal of a package will be deducted from the amount refunded to you.

Customs duties are determined by your local customs authority, so we have no control over these and cannot predict how much they may cost. Customs policies vary widely from country to country, so you may wish to contact your local customs office for further information. We are not responsible for any delays in shipping caused by the customs authorities.

To proceed to the payment, the shipping company will reach you.

Redcast Heritage Co. uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

We accept Paypal, Shop Pay, Apple Pay, Google Pay, and all major credit or debit cards including Visa, MasterCard, Maestro and American Express. It is possible to pay choosing your local currency with no currency conversion fees applied from your bank.

All payments are secured via Shopify Payments secure payment gateway. They handle the payment for us. We do not have access to your payment method or details other than the delivery address.

It is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Also, credit card companies may block foreign and/or online purchases for security reasons, so you may need to contact your credit card company and ask them to remove such blocks if applicable.

If you wish to exchange the size, write to us at support@redcastheritage.com indicating your order number, the item you wish to exchange and the new size. If we have the new size in stock, we will send it free of charge if the item value is €100 or more (for orders from the EU) / €200 or more (for orders from outside the EU). More information on size exchanges here.

Please, contact our customer care service by writing an email to support@redcastheritage.com and explain the error. We will do everything in our power to resolve your problem in a timely manner.

Write to us at support@redcastheritage.com indicating your order number and the item you wish to return. More information on returns here.

Kindly note that should you receive a defective item, it is imperative to notify us within 7 calendar days of receiving your order, accompanied by clear photos of the issue. Failure to do so will result in us not assuming any responsibility for the issue, and we will be unable to accept returns.