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FAQs

STORE

What is Redcast Heritage Co.?

Redcast Heritage Co. is a multi-brand menswear online store offering a carefully selected range of products of the best possible quality, strongly influenced by denim craftsmanship and vintage workwear. If you wish to learn more about our history, please click here.

What is so special about our brands?

All our brands have a common denominator when it comes to manufacturing their products: making garments using the best materials and artisan techniques available today. To do this, they use vintage looms and machinery as well as highly qualified craftsmen. All the garments and accessories we offer are taken to an extreme of quality and attention to detail that is difficult to encounter nowadays. You can learn about the history of each one of our brands by clicking on the brands menu in the top part of our website. In addition, in our blog we often provide further information on our brands and their production processes.

Do we have a physical store?

No, for now we only sell online, but we are working hard to open a physical store in Madrid in the not-too-distant future.

Do we have sales and discounts?

To stay abreast of our occasional discounts and sales, you can sign up to our newsletter. You can also follow us on social media, where we sporadically hold draws and feature special promotions.

How can I contact you?

You can send us an email at info@redcastheritage.com. We normally answer within the day.

PRODUCTS

Is all our denim Raw? Which are the different types?

All our denim is raw if by raw we understand that it has not been purposely worn in during manufacture. This means that it will wear down little by little as it is used. In our store, most of the denim we offer is unsanforized (namely, not pre-shrunk), some with a non-wash finish and others with a one-wash finish. We also have some sanforized denim garments (namely, pre-shrunk). To learn more about the types of denim, click here.

How should you wash our denim?

If you want to know more about how to wash denim, you can click here.

How to choose the right size?

To choose the right size for you, we recommend that you look at the sizing chart for the product that interests you and compare the measurements with one of the garments in your wardrobe. To know how we measure our garments, click here.

SHIPPING & PAYMENTS

Which payment methods do we accept?

We accept Visa, MasterCard, American Express, JCB, Maestro and PayPal (Only available for EU customers)

Do we offer free shipping?

Yes. For purchases from 150 euros for orders placed in Spain, from 250 euros for countries within the European Union and from 350 euros for the rest of the world. Click here to learn more about our shipping methods.

How do I know that my order has shipped?

You will receive an email with shipping confirmation of your order and another one with the tracking number.

If you are buying outside the European Union...

All purchases outside the European Union are VAT exempted. Outside the EU, the prices are automatically shown without the 21% VAT.

RETURNS & EXCHANGES

How can I exchange a size?

If you wish to exchange the size, write to us at returns@redcastheritage.com indicating your order number, the item you wish to exchange and the new size. If we have the new size in stock, we will send it free of charge. More information on size exchanges here

How can I make a return?

Write to us at returns@redcastheritage.com indicating your order number and the item you wish to return. More information on returns here