IMPORTANT MESSAGE ABOUT THE CORONAVIRUS DISEASE ( COVID-19)
Governments of several European countries are implementing various containment measures in an attempt to stop the spread of COVID-19. Limitations do not apply to the movement of goods and UPS continues to operate a regular service but current circumstances may cause some delays in transit. So our online store will remain open 24/7. All online communications with customers will not be delayed, and we welcome receiving any messages from you with questions or comments.
In our warehouse, we have access to disinfectant, hand sanitizer and soap, and we are extremely meticulous with personal hygiene.
What is Redcast Heritage Co.?
Redcast Heritage Co. is a multi-brand menswear online store offering a carefully selected range of products of the best possible quality, strongly influenced by denim craftsmanship and vintage workwear. If you wish to learn more about our history, please click here.
What is so special about our brands?
All our brands have a common denominator when it comes to manufacturing their products: making garments using the best materials and artisan techniques available today. To do this, they use vintage looms and machinery as well as highly qualified craftsmen. All the garments and accessories we offer are taken to an extreme of quality and attention to detail that is difficult to encounter nowadays. You can learn about the history of each one of our brands by clicking on the brands menu in the top part of our website. In addition, in our blog we often provide further information on our brands and their production processes.
Do you only sell on-line?
We don't. If you live in Madrid or you are on a trip to the city and would like to try on a garment, we will be delighted to welcome you in our office-warehouse with prior appointment. In our office you can try on and purchase right on site any of the products featured on our website. We are located in the very heart of Madrid.
We will provide you with our fully personalized service, so that we can devote to you all the time you need and answer your queries in the best way possible. We will also be delighted to share a coffee or a beer with you and talk about denim, workwear or any other topic.
Do we have sales and discounts?
To stay abreast of our occasional discounts and sales, you can sign up to our newsletter. You can also follow us on social media, where we sporadically hold draws and feature special promotions. You can also visit our SALE selection.
How can I contact you?
Shopping for someone else but not sure what to give them? Click here and choose one of our gift cards. Gift cards are delivered by email to you or directly to the person to whom it is going to be given. Gift Card credit never expires.
Is all our denim Raw? Which are the different types?
All our denim is raw if by raw we understand that it has not been purposely worn in during manufacture. This means that it will wear down little by little as it is used. In our store, most of the denim we offer is unsanforized (namely, not pre-shrunk), some with a non-wash finish and others with a one-wash finish. We also have some sanforized denim garments (namely, pre-shrunk). To learn more about the types of denim, click here.
How should you wash our denim?
How to choose the right size?
To choose the right size for you, we recommend that you look at the sizing chart for the product that interests you and compare the measurements with one of the garments in your wardrobe. To know how we measure our garments, click here. We carefully measure each garment, so our size charts are very precise. However, you should keep in mind that due to the artisan cutting and making of the products we sell, there may be small differences between units of the same product and size.
What if a size or a an item is out of stock?
Please, join our waitlist (on the product page), and we will notify you as soon as we receive restock. If you prefer, drop us an email and we’ll tell you how likely and how quickly your size of the item you want will be restocked: firstname.lastname@example.org
If you are buying outside the European Union...
All purchases outside the European Union are VAT exempted. Outside the EU, the prices are automatically shown without the 21% VAT and tax will not be added at checkout.
SHIPPING & PAYMENTS
Redcast Heritage Co. uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.
Which payment methods do we accept?
We accept Paypal and all major credit or debit cards including Visa, MasterCard, Maestro and American Express. It is possible to pay choosing between 5 different currencies (EUR, USD, GBP, CAD, AUD and CHF) with no currency conversion fees applied from your bank.
All payments are secured via Stripe secure payment gateway. They handle the payment for us. We do not have access to your payment method or details other than the delivery address.
Do we ship worldwide?
Yes, we ship worldwide. All our orders are shipped from Madrid, Spain.
Do we offer free shipping?
Yes. For purchases from 100 euros for orders placed in Spain, from 150 euros for countries within the European Union and from 250 euros for the rest of the world. Click here to learn more about our shipping methods.
How do I know that my order has shipped?
You will receive an email with shipping confirmation of your order and another one with the tracking number.
RETURNS & EXCHANGES
How can I exchange a size?
If you wish to exchange the size, write to us at email@example.com indicating your order number, the item you wish to exchange and the new size. If we have the new size in stock, we will send it free of charge if the item value is €100 or more (for orders from the EU) / €200 or more (for orders from outside the EU). More information on size exchanges here.