Shipping
All orders will be shipped from Madrid (Spain) on working days (Monday to Friday). We will dispatch your order on the same day it is placed or on the next working day.
Below you can check the shipping conditions according to your delivery zone:
| Order value | UPS 24h | |
| Spain | Over €100 | FREE |
| Under €100 | €6 |
| Order value | UPS 48-72h | UPS Express 24h | |
| European Union | Over €150 | FREE | €4 |
| Under €150 | €14 | €18 |
| Order value | UPS 4-6 Days | UPS Express 24-48h | |
| United Kingdom | Over €150 | FREE | €6 |
| Under €150 | €14 | €20 |
| Order value | UPS Express 24-72h | DHL Express 24-72h | |
| Rest of the World | Over €250 | FREE | €6 |
| Under €250 | €25 | €29 |
*Please, take into account that all delivery times, in terms of days and hours, are referred in business days and hours. In addition, depending on the country, delivery times may vary. This information will be provided more precisely at checkout, where in some cases you may also choose your preferred shipping company (UPS / DHL).
During special promotion periods – such as Flash Sale or Black Friday – and Christmas, shipping and delivery times may be longer than usual.
*DHL Express option is only available for shipments to Australia, Canada, Norway, Switzerland and Indonesia.
*Please note that our worldwide delivery terms exclude Russia.
** IMPORTANT INFO for NON-EU CUSTOMERS **
TAX FREE: The prices are automatically shown FREE of tax for buyers from outside the EU and tax will not be added at checkout.
If the delivery address is in a country outside the European Union, you automatically become an importer. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the duty and tax payment.
As a general rule, remember that:
- For EU shipments, no customs costs are due at delivery.
- For UK shipments, no customs costs are due unless the order is above £135.
- For USA shipments, no customs costs are due unless the order is above $800.
REDCAST HERITAGE will not be made responsible for the payment of these costs. Also note that transportation cost and custom clearance cost associated with a cancellation/refusal of a package will be deducted from the amount refunded to you.
Customs duties are determined by your local customs authority, so we have no control over these and cannot predict how much they may cost. Customs policies vary widely from country to country, so you may wish to contact your local customs office for further information. We are not responsible for any delays in shipping caused by the customs authorities.
To proceed to the payment, the shipping company will reach you.
If you have any queries, you can write to us at support@redcastheritage.com
Here you can find our list of bank holidays. Please note that no orders will be prepared or shipped on these days, hence the preparation and delivery will be arranged on the following working day. We apologise in advance for any inconvenience caused.
January: 1st and 6th
April: 17th and 18th
May: 1st, 2nd and 15th
July: 25th
August: 15th
November: 1st and 10th
December: 6th, 8th and 25th
Once you’ve completed your purchase, we’ll send you an email confirmation with the purchase information. You have 60 minutes after completing your order in which to cancel it by sending us an email at support@redcastheritage.com.
As we process orders immediately, you may not be able to cancel your order after the time limit indicated. Therefore, if you no longer want the product/s, please wait until you have received the order shipment and then follow our Return Instructions to return the product/s.