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*FREE WORLDWIDE SHIPPING | No VAT outside the EU *FREE WORLDWIDE SHIPPING || Prices with NO VAT for Non-EU Customers

SHIPPING

Delivery before Christmas ✨

Place your order by 16 December before 13:00h CET if you want to make sure your parcel gets to you before Christmas.

At Redcast we will make up and ship your orders right up to 23rd December, although we recommend that you make your Christmas purchases earlier to ensure they reach you on time.

Spain: all orders are shipped via UPS, with delivery normally made on the working day following the shipping date. For a delivery to reach you by Christmas, we recommend you place your order a little earlier to avoid any delays.

EU: we recommend you choose the urgent shipment with UPS Express to avoid delays, although UPS has informed us that any standard shipment up to 15/12/22 should still be delivered on time for Christmas.

Rest of the world (including the UK): delivery times for our customers in countries outside the EU vary, and some delivery times are faster than others. We ask you to place your order in advance.

If you have any queries, please do not hesitate to email us.

Bank holidays

Here you can find our list of December 2022 and January 2023 bank holidays. Please note that no orders will be prepared or shipped on these days, hence the preparation and delivery will be arranged on the following working day. We apologise in advance for any inconvenience caused.

December: 6th, 8th, and 26th

January: 6th

 

All orders will be shipped from Madrid (Spain) on working days (Monday to Friday). We will dispatch your order on the same day it is placed or on the next working day.

Below you can check the shipping conditions according to your delivery zone:

Spain

Order Value UPS (24h)

Over €100

FREE

Under €100

€6

European Union

Order Value UPS Standard (48-72h) UPS Express (24h)

Over €150

FREE

€4

Under €150

€12

€16

United Kingdom

Order Value UPS Standard (4 days) UPS Express (24h)

Over €150 (or the equivalent in GBP)

FREE

€6

Under €150 (or the equivalent in GBP)

€14

€20

Please note that due to Brexit you will need to pay British customs taxes on all orders over £135

Rest of the World

Order Value UPS Express (24-72h) DHL Express (24-72h)

Over €250 (or the equivalent in your currency)

FREE

€4

Under €250 (or the equivalent in your currency)

€25

€29

*Depending on the country, delivery times may vary. This information will be provided more precisely at checkout, where in some cases you may also choose your preferred shipping company (UPS / DHL).

*DHL Express option is only available for shipments to Australia, Canada, Norway and Switzerland.

*Please note that our worldwide delivery terms exclude Russia. For international shipments to addresses within Russia, the minimum order to get free shipping is 300€.

** IMPORTANT INFO for NON-EU CUSTOMERS **

- TAX-FREE: The prices are automatically shown FREE of tax for buyers from outside the EU and tax will not be added at checkout.

- CUSTOMS & DUTIES: Orders delivered to countries outside of the EU (including the UK) may have to go through custom clearance and it’s the customers own responsibility to pay the given taxes and duties. Redcast Heritage Co. shall not bear the cost of any taxes and duties applied in such cases. We have no influence on these charges and cannot tell you what the custom fees will be, as custom policies and import duties vary widely from country to country. For information regarding import fees and taxes, please, contact your local customs authority. We are not responsible for any delays in shipping caused by the customs authorities. Orders up to $800 enter duty-free into the United States and up to £135 into the UK.

Also note that transportation cost and custom clearance cost associated with a cancellation/refusal of a package will be deducted from the amount refunded to you.

If you have any queries, you can write to us at support@redcastheritage.com

BLACK FRIDAY 2022 Delivery times

All orders will be prepared within 24 working hours from the order confirmation date. However, due to the high volume of work during the Black Friday period, order preparation and delivery times may be affected. Although we will go all out so that you receive your order within the usual timeframe, it may take a little longer and we ask you to be patient. Thanks for understanding!

Can I cancel my order after I've placed it?

Once you’ve completed your purchase, we’ll send you an email confirmation with the purchase information. You have 60 minutes after completing your order in which to cancel it by sending us an email at support@redcastheritage.com.

As we process orders immediately, you may not be able to cancel your order after the time limit indicated. Therefore, if you no longer want the product/s, please wait until you have received the order shipment and then follow our Return Instructions to return the product/s.

What happens if my order is Lost or Undelivered?

In the event that a shipping carrier loses your package, we will do our best to help each case.
 
If the final status of your tracking number is Undelivered and the shipping carrier is unable to locate your package after their investigation, we will replace the item if it is in stock. If it is out of stock, we will issue a refund back to the original form of payment.
 
However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. it gets stolen off your front porch), we are not liable and we will NOT replace or refund the item(s) under any circumstance. We are happy to require a Signature for your package at your request, please specify this in the Special Instructions box at the Cart to request one and we will email you a quote for this additional service.
 

IMPORTANT MESSAGE ABOUT THE CORONAVIRUS DISEASE (COVID-19)

Governments of several European countries are implementing various containment measures in an attempt to stop the spread of COVID-19. Limitations do not apply to the movement of goods and UPS / DHL Express continue to operate a regular service but current circumstances may cause some delays in transit. So our online store will remain open 24/7. All online communications with customers will not be delayed, and we welcome receiving any messages from you with questions or comments.

In our warehouse, we have access to disinfectant, hand sanitizer and soap, and we are extremely meticulous with personal hygiene.


DELIVERY TIMES EXAMPLES

  • London: 24h
  • Los Angeles: 48h
  • New York: 24h
  • Vancouver: 48h
  • Berlin: 24h
  • Tokyo: 72h
  • Singapore: 48h
  • Paris: 24h
  • Copenhagen: 24h
  • Zurich: 24h
  • Melbourn: 72h
  • Stockholm: 24h