All orders will be shipped from Madrid (Spain) on working days (Monday to Friday). We will dispatch your order on the same day it is placed or on the next working day.
Below you can check the shipping conditions according to your delivery zone:
Spain
| Order Value | UPS (24h) |
|
Over €100 |
FREE |
|
Under €100 |
€6 |
European Union
| Order Value | UPS Standard (48-72h) | UPS Express (24h) |
|
Over €150 |
FREE |
€4 |
|
Under €150 |
€14 |
€18 |
United Kingdom
| Order Value | UPS Standard (4 days) | UPS Express (24h) |
|
Over €150 (or the equivalent in GBP) |
FREE |
€6 |
|
Under €150 (or the equivalent in GBP) |
€14 |
€20 |
Please note that due to Brexit you will need to pay British customs taxes on all orders over £135
Rest of the World
| Order Value | UPS Express (24-72h) | DHL Express (24-72h) |
|
Over €250 (or the equivalent in your currency) |
FREE |
€4 |
|
Under €250 (or the equivalent in your currency) |
€25 |
€29 |
*Depending on the country, delivery times may vary. This information will be provided more precisely at checkout, where in some cases you may also choose your preferred shipping company (UPS / DHL).
*DHL Express option is only available for shipments to Australia, Canada, Norway and Switzerland.
*Please note that our worldwide delivery terms exclude Russia. For international shipments to addresses within Russia, the minimum order to get free shipping is 300€.
** IMPORTANT INFO for NON-EU CUSTOMERS **
- TAX-FREE: The prices are automatically shown FREE of tax for buyers from outside the EU and tax will not be added at checkout.
- CUSTOMS & DUTIES: Orders delivered to countries outside of the EU (including the UK) may have to go through custom clearance and it’s the customers own responsibility to pay the given taxes and duties. Redcast Heritage Co. shall not bear the cost of any taxes and duties applied in such cases. We have no influence on these charges and cannot tell you what the custom fees will be, as custom policies and import duties vary widely from country to country. For information regarding import fees and taxes, please, contact your local customs authority. We are not responsible for any delays in shipping caused by the customs authorities. Orders up to $800 enter duty-free into the United States and up to £135 into the UK.
Also note that transportation cost and custom clearance cost associated with a cancellation/refusal of a package will be deducted from the amount refunded to you.
If you have any queries, you can write to us at support@redcastheritage.com
Bank holidays 2023
Here you can find our list of 2023 bank holidays. Please note that no orders will be prepared or shipped on these days, hence the preparation and delivery will be arranged on the following working day. We apologise in advance for any inconvenience caused.
January: 6th
March: 20th
April: 6th and 7th
May: 1st, 2nd and 15th
August: 15th
October: 12th
November: 1st and 9th
December: 6th, 8th and 25th
Can I cancel my order after I've placed it?
Once you’ve completed your purchase, we’ll send you an email confirmation with the purchase information. You have 60 minutes after completing your order in which to cancel it by sending us an email at support@redcastheritage.com.
As we process orders immediately, you may not be able to cancel your order after the time limit indicated. Therefore, if you no longer want the product/s, please wait until you have received the order shipment and then follow our Return Instructions to return the product/s.
What happens if my order is Lost or Undelivered?
IMPORTANT MESSAGE ABOUT THE CORONAVIRUS DISEASE (COVID-19)
Governments of several European countries are implementing various containment measures in an attempt to stop the spread of COVID-19. Limitations do not apply to the movement of goods and UPS / DHL Express continue to operate a regular service but current circumstances may cause some delays in transit. So our online store will remain open 24/7. All online communications with customers will not be delayed, and we welcome receiving any messages from you with questions or comments.
In our warehouse, we have access to disinfectant, hand sanitizer and soap, and we are extremely meticulous with personal hygiene.
DELIVERY TIMES EXAMPLES
- London: 24h
- Los Angeles: 48h
- New York: 24h
- Vancouver: 48h
- Berlin: 24h
- Tokyo: 72h
- Singapore: 48h
- Paris: 24h
- Copenhagen: 24h
- Zurich: 24h
- Melbourn: 72h
- Stockholm: 24h