SHIPPING

All orders will be shipped from Madrid (Spain) on working days (Monday to Friday). We will dispatch your order on the same day it is placed or on the next working day.

Below you can check the shipping conditions according to your delivery zone:

Spain

Order Value	UPS / DHL Express (24h)
Over €100	FREE
Under €100	€6

European Union

Order Value	UPS Standard (48-72h)	DHL Express (24h)
Over €150	FREE	€4
Under €150	€14	€18

*You can choose the shipping company you prefer (UPS / DHL) at checkout.

United Kingdom

Order Value	UPS Standard (72h)	DHL Express (24h)
Over €150 (or the equivalent in GBP)	FREE	€8
Under €150 (or the equivalent in GBP)	€14	€22

*You can choose the shipping company you prefer (UPS / DHL) at checkout. Please note that due to Brexit you will need to pay British customs taxes on all orders over £135

Rest of the World

Order Value	UPS Express (24-72h)	DHL Express (24-72h)
Over €250 (or the equivalent in your currency)	FREE	€4
Under €250 (or the equivalent in your currency)	€25	€29

*Depending on the country, delivery times may vary. This information will be provided more precisely at checkout, where in most cases you may also choose your preferred shipping company (UPS / DHL).

*Please note that our worldwide delivery terms exclude Russia. For international shipments to addresses within Russia, the minimum order to get free shipping is 300€.

For NON-EU CUSTOMERS: The prices are automatically shown FREE of tax for buyers from outside the EU and tax will not be added at checkout.

Please note: Orders delivered to countries outside of the EU (including the UK) may have to go through custom clearance and it’s the customers own responsibility to pay the given taxes and duties. Redcast Heritage Co. shall not bear the cost of any taxes and duties applied in such cases. Orders up to $800 enter duty-free into the United States and up to £135 into the UK.

Also note that transportation cost and custom clearance cost associated with a cancellation/refusal of a package will be deducted from the amount refunded to you.

If you have any queries, you can write to us at support@redcastheritage.com

IMPORTANT MESSAGE ABOUT THE CORONAVIRUS DISEASE (COVID-19)

Governments of several European countries are implementing various containment measures in an attempt to stop the spread of COVID-19. Limitations do not apply to the movement of goods and UPS / DHL continue to operate a regular service but current circumstances may cause some delays in transit. So our online store will remain open 24/7. All online communications with customers will not be delayed, and we welcome receiving any messages from you with questions or comments.

In our warehouse, we have access to disinfectant, hand sanitizer and soap, and we are extremely meticulous with personal hygiene.

What happens if my order is Lost or Undelivered?

In the event that a shipping carrier loses your package, we will do our best to help each case.

If the final status of your tracking number is Undelivered and the shipping carrier is unable to locate your package after their investigation, we will replace the item if it is in stock. If it is out of stock, we will issue a refund back to the original form of payment.

However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. it gets stolen off your front porch), we are not liable and we will NOT replace or refund the item(s) under any circumstance. We are happy to require a Signature for your package at your request, please specify this in the Special Instructions box at the Cart to request one and we will email you a quote for this additional service.

DELIVERY TIMES EXAMPLES

London: 24h

Los Angeles: 48h

New York: 24h

Vancouver: 48h

Berlin: 24h

Tokyo: 72h

Singapore: 48h

Paris: 24h

Copenhagen: 24h

Zurich: 24h

Melbourn: 72h

Stockholm: 24h