These general terms and conditions of purchase (hereafter “General Conditions”) shall regulate the commercial relationship established between the user (the “Client”) and Redcast Heritage Company (hereafter “RHC”) for the purchase of the products (the “Products”) offered on the www.redcastheritage.com website (hereafter the “Portal” or “Web”) through which the Products shall be purchased, and access to and use of it. The website owner is Redcast Heritage S.L., with Tax Code B88054606 and registered office in Madrid, PC-28821, C/ Quiñones 13 (Madrid). The company is entered in the Madrid Companies Register, Leaf M-665660Page 160 Volume 37327.
The Client shall be subject to the General Conditions in force at the time of placing their order. The term of validity coincides with the time of being made available to the public on the website, up until the time when they are totally or partially modified. Thus, RHC reserves the authority to replace the General Conditions at any time as well as any legal notices and/or guidelines for use included in the Portal and which, depending on the case, shall replace, complete and/or modify the General Conditions included herein. The new conditions shall be applicable from the time they are made available to the Client.
Any Client order directly implies accepting, without any kind of reservation and with full adherence to, these general procurement conditions, which shall prevail over any other document.
SECOND.- WEB PORTAL: USE AND ACCESS
2.1. Access and use of the Portal is free of charge to users and does not require the user to register beforehand in general terms. However, it is possible that access to and use of certain information and services offered through the Portal may only be possible with the user’s prior registration, for which purpose they shall fill in the electronic form that may appear on the Portal at any given time, following the instructions it provides. In such a registration process the Client shall always and only provide exact and true data and shall be responsible for them and for their veracity for all intents and purposes.
Access and use of the Portal for acquiring Products is thus free and costless.
2.2. For aspects not expressly addressed in these General Conditions in regard to the general terms and conditions for access to and use of the Portal, the provisions of their legal notice shall be applicable, which may be consulted at the following address: https://redcastheritage.com/pages/privacy-and-cookies-policies
THIRD.- INFORMATION AND AVAILABILITY OF THE MARKETED PRODUCTS
3.1. The Products marketed on the Portal, together with their essential features and price, shall appear on screen. Separately from the price, and before the order is confirmed, the screen shall show the total shipping costs to the Client’s address. Offers shall be duly shown on screen. RHC reserves the right to decide at any given time which Products shall be included and offered to Clients through the Portal. RHC may thus add at any time new Products and/or Services in addition to those included on the Portal, with the understanding that, unless otherwise provided, such new Products and/or Services shall be governed by the provisions of the General Conditions in force at that time. Additionally, RHC reserves the right to remove or cease to offer, at any time and without prior notice, any of the Products and/or Services marketed on the Portal.
3.2. All orders and purchases made through the Portal are subject to the effective stock availability of the Products at the time of preparing them for shipment.
In the event that, once the order has been placed, the Portal does not have in stock any one of the Product/s requested, the Client shall be informed of their lack of availability and the order shall be cancelled, refunding the amounts paid for said unavailable Product/s.
FOURTH.- PRICES AND COSTS
4.1. The prices of the Products and/or Services are always shown in euros and include VAT and any other tax that may be applicable for EU customers, and shall at all time be current prices. For Non-EU customers, the prices are automatically shown free of tax and tax neither will be added at checkout. If RHC identifies a manifest error in the price of the Products, it shall inform the Client, who shall have the option of reconfirming their order at the correct price or, failing this, cancel it.
4.2. The price of the Product does not include shipping costs. Such costs shall be borne by the Client and shall be added to the total of the amount for the chosen Products. The cost of the procured delivery service shall be determined by the conditions and modality of said service. The Client shall be duly informed of such costs, which shall be suitably itemized before payment is made prior to confirming the order and completing the procurement process.
4.3. The prices shown on the Portal are applicable exclusively to the Products offered through that website and during the time they remain published. RHC expressly reserves the right to modify the prices at any time without the need for prior notice.
FIFTH.- PURCHASING PROCESS
5.1. Once the Client access the Portal, they may proceed to the purchase of the Products. To proceed to the acquisition of the Product/s, the Client shall add the Product/s they wish to acquire to the Shopping Basket according to the indications given on screen, filling in the order form supplied for this purpose.
Once the purchase of the Product/s has been made, the Client shall be sent, to the email address they have provided for this purpose, a confirmation of the order they have placed (“Order Summary”), together with the specific conditions for the Product/s they have acquired.
5.2. The purchase shall be understood to be made from the registered address of RHC.
SIXTH.- FORM OF PAYMENT AND BILLING
6.1. To proceed to payment, the Client shall follow each and every instruction shown on the corresponding page in the Portal.
Payment of the price of the Products and shipping costs can be made by the credit or debit cards indicated at any given time on the corresponding page. However, other means of payment may be established, which shall be duly indicated on the website.
Such means of payment shall be subject to verifications and authorizations by the issuing entities, but should such an entity not authorize payment, the initiated purchase procedure cannot be continued. The order shall be automatically cancelled and the sale/purchase of the requested Product/s shall be understood to not have been made.
6.2. Charging the price of the Products and shipping costs shall be made at the time of purchase.
6.3. As an electronic means of payment, RHC has an e-commerce payment gateway in place. All data provided through the Portal for this purpose is encrypted to guarantee their utmost security. They are stored in a secure server certified according to the "Secure Socket Layer" protocol. In no case shall we store data that have been provided by Clients through the payment gateway. They shall only be retained while the purchase and the payment is being processed and until the withdrawal period has elapsed.
6.4. You expressly authorize us to issue the invoice in electronic form, though you may at any time inform us of your wish to receive an invoice in paper form, in which case we shall issue and send the invoice in that format. The invoice shall be sent to the email address provided by the Client in the purchase form once the Product/s have been sent.
SEVENTH.- COLLECTION AND DELIVERY OF THE PRODUCTS
7.1. Any Products purchased through the Portal shall be sent to the postal address indicated on the order form. This cannot be a post office box or a public place such as public roads, squares, stations, airports or other similar venues.
7.2. Delivery shall generally be made between 1 and 5 working days from order confirmation, to the postal address included in the order details. Delivery shall never exceed a 30-day period from the date of purchase confirmation except in the case of force majeure.
7.3. In the event of the Product not being delivered due to the impossibility of locating the Client, RHC shall contact them via the telephone number and/or email provided on the purchase form with a view to resending the Product, with the resulting associated cost for the Client. If after this attempt the Client can still not be located, RHC shall refund the disbursed money to the Client.
EIGHTH.- RIGHT OF WITHDRAWAL. RETURNS
8.1. The Client, provided their status is that of consumer and user in compliance with the provisions of article 3 of Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws (hereafter RLD 1/2007), enjoys the recognition of the right of withdrawal from the purchase made through the Portal. Consequently, if not satisfied, they may return the Product within fourteen (14) calendar days from the date of the Product’s reception. Please note that care products, underwear, masks, socks, and any type of undergarment, all marked-down items, and gift cards, are FINAL SALE and are not subject to return or exchange.
8.2. The return request may be made by written communication via email to email@example.com, indicating the order number, the item you wish to return and if you would like to make a return for refund or store credit. If you request the store credit option, we will add an additional 5% on the amount of your store credit.
Once you have informed us of your wish to return any of the acquired Products within the established timeframe, we shall send you an email indicating the transport costs derived from returning the Product/s. Or, if you prefer, you can send us the package on your own account, at the latest within 14 calendar days from the date you received the product, via any transport company, with a trackable track and trace number, to:
Redcast Heritage S.L.
c/ Quiñones 13, local
28015, Madrid, Spain
If you choose the option of sending the package via any other transport company and you are making the return from a country outside the EU, it is very important that you mark the package declaration as “Returned Goods” to avoid the levying of new excise duties by Customs. Please, keep in mind that any other expenses that may occur with the company of your selection because of the return have to be covered by you, such as reimport fees.
Redcast Heritage Co. shall not be held responsible for any damage incurred by the returns sent via a transport company other than that of our own returns system.
8.3. In any event, for the purposes of making use of the right of return regarding the acquired Products, these shall be returned in the same condition as that in which they were received, with all their labels still attached and original packaging. Should they be returned without said original packaging or with any flaws or damage, the amount refunded to the Client for the returned Product shall be reduced by the amount due. Before returning the Product, the Client should ensure that it is properly protected and sealed so that it does not incur any damage during transport. RHC cannot accept any garments returned that are used or damaged (provided the item is not defective).
8.4. The refund of the amount corresponding to the Product return shall be made through the same means of payment used by the Client for that purchase. This refund shall include the purchase amount minus the delivery costs, even if the Client did not have to pay them according to our shipping conditions (except in the case where the Client had purchased two or more products, and the amount of the product/s not returned continues to reach the minimum amount set for not paying shipping costs). The direct returns cost of the Products shall be borne by the Client.
Also note that transportation cost and custom clearance cost associated with a cancellation/refusal of a package will be deducted from the amount refunded to you.
8.5. The refund of the corresponding amount shall be made 2-8 days after we have received the Product/s being returned. Otherwise the disbursement may be withheld until said Product/s are received or until the Client accredits their return, whichever condition occurs first.
8.6 If the Client wants to make a return for store credit, he/she will be contacted via email with information on the credit. This credit shall include the purchase amount minus the delivery costs, even if the Client did not have to pay for them according to our shipping conditions (except in the case where the Client had purchased two or more products, and the amount of the product/s not returned continues to reach the minimum amount set for not paying shipping costs). If the Client requests this option, we will add an additional 5% on the amount of the Client store credit. Store credit never expires.
NINTH.- EXCHANGE OF SIZE
9.1. The Client may request an exchange of size of the purchased Product within fourteen (14) calendar days from its date of reception. Please note that underwear, socks, and any type of undergarment, all marked-down items, and gift cards, are FINAL SALE and are not subject to return or exchange.
No change of model or product for a different one shall be admissible; only the size of the same product and model acquired may be exchanged. To exchange a model or product for a different one, you first need to return it (according to the provisions of Condition Eight) and then make a new purchase.
9.2. The exchange of size can be made by means of a written communication sent by email to firstname.lastname@example.org, indicating the order number, the item and size you wish to exchange, plus the new desired size.
Once you inform us of your wish to exchange the size, within the established timeframe, of any of the acquired Products, we shall send you an email indicating the transport costs derived from returning the Product/s. Or, if you prefer, you can send us the package on your own account, at the latest within 14 calendar days from the date you received the product, via any transport company, with tracking number, to:
Redcast Heritage S.L.
c/ Quiñones 13
28015, Madrid, Spain
If you choose the option of sending the package via any other transport company and you are making the return from a country outside the EU, it is very important that you mark the package declaration as “Returned Goods” to avoid the levying of new excise duties by Customs.
Redcast Heritage Co. shall not be held responsible for any damage incurred by returns sent via a transport company other than that of our own returns system.
9.3. In any event, for the purposes of making use of the right of change of size regarding the acquired Products, these shall be returned in the same condition as that in which they were received, with all their labels and original packaging. Before returning the Product, the Client shall ensure that it is properly protected and sealed so that it does not incur any damage during transport. RHC cannot accept any exchange of garments returned without that original packaging or any that are used or damaged (provided the item is not defective).
9.4. Once we have received the Product/s being exchanged, we shall proceed to send you the new size provided we have it in stock, duly informing you if this is not the case. For the first exchange of size of a Product, the shipment shall be free of charge for the Client only if the item value is €100 or more (for orders from the EU) / €200 or more (for orders from outside the EU).
RHC reserves the right to make the new size exchange shipment with a transport company other than the regular one, and the delivery times may vary.
TENTH.- AFTER-SALES SERVICE
10.1. We inform you that any query, suggestion, complaint or claim regarding the online sale of the Products can be made through our Customer Service, all the details for which are shown in the “Contact Us” section of the www.redcastheritage.com website.
ELEVENTH.- APPLICABLE LEGISLATION AND JURISDICTION
11.1. All conditions established herein shall be governed by Spanish Law. RHC and the user,
expressly waiving any other jurisdiction that may correspond to them, shall submit to the Tribunals and Courts of the user’s domicile for any controversy that may arise from the provision of the services under these general conditions. Should the user be domiciled outside Spanish Territory, RHC and the user, expressly waiving any other jurisdiction that may correspond to them, shall submit to the Courts and Tribunals of Madrid (Spain).
11.2. If you are procuring as a “consumer” (in compliance with the provisions of Royal Legislative Decree 1/2007 of 16 November, which approves the Consolidated Text of the General Law for the Protection of Consumers and Clients), nothing in this clause shall affect your rights recognized as such by the legislation in force.