We have now extended our returns policy worldwide to 30 DAYS in light of the COVID-19. If you cannot return any goods due to local restrictions, just send us an email and keep us informed.
To prevent returns due to sizing error, we recommend that you always visit our section on “How we measure our clothes” before purchasing. Remember that non-wash versions of non-pre-shrunk (unsanforized) denim do shrink, and this will have to be taken into account when choosing the size (more info on denim types here).
To make a return, you can do so within 14 days of receiving the purchase by following these 4 simple steps:
1. Send us an email to firstname.lastname@example.org indicating your order number and the item you wish to return. The item should be in the same condition as you received it, with all of its labels still attached.
2. Prepare the package. You can use the one in which you received the order or any packaging that protects the contents.
3. We will send you an email indicating the transport costs derived from the return of the garment.
If you prefer, you can also send us the package directly via any other transport company, with tracking number, to:
Redcast Heritage S.L.
c/ Mar Rojo 9, Local 2-1
28821, Madrid, Spain
If you choose the option of sending us the package via any other transport company and are making the return from a country outside the EU, it is very important that you mark the package declaration as “Returned Goods” in order to avoid having to pay new customs duties.
Redcast Heritage Co. shall not assume responsibility for any damage incurred by returns sent through a transport company other than the one used in our own returns system.
4 – The refund shall be made effective by the same means through which payment was made (card or PayPal) 2-8 days after we receive the package. This refund shall include the purchase amount minus the delivery costs, even if the Client did not have to pay for them according to our shipping conditions (except in the case where the Client had purchased two or more products, and the amount of the product/s not returned continues to reach the minimum amount set for not paying shipping costs).