To make sure that you choose the right size, we recommend that you always visit our section on “How we measure our garments” before purchasing. Remember that non-wash versions of non-pre-shrunk (unsanforized) denim do shrink, and this will have to be taken into account when choosing the size (more info on denim types here).
For a size exchange of the same garment, you can do it within 14 days of receiving the purchase by following the 4 simple steps we give you below. Provided the new size is in stock in our online store, we will send you the new size at no cost whatsoever.
1. Send us an email to email@example.com indicating your order number, the item you wish to exchange and the new size. The garment to be exchanged should be in the same condition as you received it, with all of its labels still attached.
2. Prepare the package. You can use the one in which you received the order or any packaging that protects the contents.
3. We will send you an email indicating the transport costs derived from the return of the wrong-sized garment and will send a messenger to your door to collect the package.
If you prefer, you can also send us the package directly via any other transport company, with tracking number, to:
Redcast Heritage S.L.
c/ Mar Rojo 9, Local 2-1
28821, Madrid, Spain
If you choose the option of sending us the package via any other transport company and are making the return from a country outside the EU, it is very important that you mark the package declaration as “Returned Goods” in order to avoid having to pay new customs duties.
Redcast Heritage Co. shall not assume responsibility for any damage incurred by returns sent through a transport company other than the one used in our own returns system.
4. Once we have received the package, we will proceed to send you the new size at no cost whatsoever.
*Redcast Heritage Co. reserves the right to make the new size-exchange shipment with a transport company other than the regular one, which means that delivery times may vary.